Information and FAQs
How do I make a reservation?
- You can either make a booking directly on this website by using the "check availability box" to the left. Or you can call our office at (888) 934-1116 and a receptionist will be glad to help you.
Is booking online safe?
- We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Why should I rent a vacation home over a hotel room?
- Our vacation homes are stocked in such a way you feel like you are coming "home" to your "vacation home" rather than returning to a small hotel. These homes have full kitchens, some have hot tubs and laundry facilities. You will enjoy a full-service home while you are on vacation rather than a small, cramped hotel room.
How do I access the property when I arrive?
- Guests are given a code for the coded deadbolt on the door
Does the property have an electronic entrance?
- Yes, the property has electronic entry.
Do you offer early check-in and how can I request this?
- We are happy to accommodate early check ins as long as the home is ready. Please contact us a week or less, prior to your stay to request an early check in.
Do you offer late check-out and how can I request this?
- We are happy to accommodate late check outs as long as the home is ready. Please contact us to request a late check out.
Are linens, towels, and other common toiletries provided?
Rushmore Vacation Rentals provides guests with the following:
Rushmore Vacation Rentals provides guests with the following:
- Toilet paper
- Paper towels
- Trash can liners and garbage bags
- Linens and 1 towel for each person the home sleeps
- Hot tub towels (if the home has a hot tub)
- Kitchen stocked with plates, silverware, cups, baking dishes, etc. (enough for the amount the home sleeps)
- Basic seasonings (salt & pepper)
- Propane for BBQ grill
- Dish soap
- Hand soap
- Dishwasher soap
- Laundry detergent
Washers and dryers are free for guests use
- Dakota Cabin does not have a washer and dryer, all other’s do
Is the kitchen is fully equipped?
- Yes, the kitchens are fully equipped at all homes except two. The Dakota Cabin only has a kitchenette but has everything to go with it. Buckhorn Lookout does not have a full kitchen. It does have a coffee maker, some dishes, cups, and a microwave.
Do you allow pets and what arrangements are necessary to bring pets?
- Pets are only allowed at homes that are stated as pet friendly with prior approval and an additional fee.
What are your regular office hours and how can I contact you or your team?
- 9:00 am – 5:00 pm MST Monday -Friday
How can I contact your team after hours as a current guest with emergencies?
- Current guests are given a separate extension during their stay to use for after hour emergencies.
What is your cancellation policy?
- Cancellations made 60 days or more in advance of the check in date will receive a full refund minus a 5% or $50.00 fee, whichever is greater. The same applies if a guest cancels within the 60 days as long as the home can be re-rented for some or all of the dates cancelled. If a home is not re-rented, the guest will lose their first half of payment. Refunds can not be offered 14 days or less before the check in dates.
Do you have any handicap accessible properties?
- Yes
What internet access is available to guests and is there is a cost for this?
- All homes have internet at the homes which is free for guests to use
What should I do in the event something is damaged in the property?
- Please contact us immediately if damage has occurred
What are the basic house rules?
- No smoking
- No pets allowed unless prior approval was given
- Never leave fires unattended with homes that have fire pits and fireplaces
- No open fires except in designated fire pit area if the home has one.
- Place garbage bags in the appropriate outdoor garbage container upon leaving
- Please do not charge movies or additional items to the TV services
- Please be considerate of your neighbors and the environment
- No reckless driving on the roads and no travel is allowed off the roads, including the yards/lawns
- Please make note of the occupancy limit. If the maximum number is broken, RVR has the right to ask you to leave immediately with no refund
- Please call if any problems arise
How far is the property from the airport?
- The Rapid City Regional Airport is about 45 minutes to an hour from most of our homes.
Is daily housekeeping is available?
- No, daily housekeeping is not available.
Can I host a party or event?
- No, event hosting is not allowed.
Additional Information:
- Check in is at 4PM
- Check out is at 10AM
- Half of the total is taken at the time of reservation
- The second half is automatically processed 14 days prior to reservation
- No refundable deposits are taken
How can I receive support before, during and after my stay?
- Please email us at [email protected] or call us at 888-934-1116 with any questions